FAQ’s

General

We help you to quickly find the right service providers around your local area. You can use our service online in 3 easy simple steps – Search, Book & Pay. We ensure that you are connected to the right/ trusted/ verified professional in your area. You can use English or Dutch your preferred language while using our service. You therefore never have to Call / WhatsApp / Post on Facebook Groups around in a meaningless way for services help.

Category: General

You can use our service online in 3 easy simple steps – Search, Book & Pay. On our site you select the category/subcategory, then Enter your postal code and click on Find Services. You will see a list of service providers with reviews and services they are offering. You can book the service as per your and service provider time availability. There is an option to make secured payments, some services also offer to pay later option.

Category: General

We use a verified /trusted network of professionals from all over the Netherlands. We always do our utmost best to find you the best available professional. But in the event of any customized need for service , you need to describe what needs to be done and send a request for a quote , we will do the rest.

Category: General

You can request your job online 24 hours a day. Do you have a question? You can easily reach us on our WhatsApp Business Account from our website. We are there ready to help. We are open from Monday to Friday from 8 am to 6 pm. On Saturday and Sunday from 9 am to 5 pm. You can always send an e-mail to info@servicezoeker.nl.

Category: General

Our Services

You can follow the below steps to book a service –

  1. Click on Service for the category you need.
  2. Open the category and follow the instruction as you go forward.
  3. Once you book any service, you will receive a booking confirmation email on your registered Email ID.
Category: Our Services

Once you place a booking, you will receive a booking confirmation via email.

Category: Our Services

If you have any questions, you can easily reach us via our contact information section. We are there ready to help. Each professional has their own @servicezoeker.nl email id. You can easily contact us via mobile number. There is also provided our social media links using that you can easily contact us.

Category: Our Services

You can follow the below steps to book a service to reschedule a booking for a different time –

  1. Search for the booking you want to reschedule.
  2. Click on the “Option” then select “Edit Service”.
  3. Click on the “Edit” button.
  4. Edit the service schedule and click on the “Update Schedule” button.
Category: Our Services

If you want service, but can’t avail at the time you booked the service for, we recommend you to edit your booking and reschedule the booking for a different time.

If you want to cancel, follow the below steps –

  1. Search for the booking you want to cancel.
  2. Click on the “Option” then select the “View Booking”.
  3. Click on the “Cancel Booking” button.
  4. Once you cancel any service, you will receive a booking cancelled email to your registered email id.
Category: Our Services

After each service completed, at the bottom there is one section for rate and review services.

You can follow the below steps to rate and review services once you logged in –

  1. You can rate the service of professionals through our review section.
  2. Summarize your opinion or highlighting interesting details.
  3. You would also be allowed to leave feedback for the service and suggest improvements on various parameters in the comment box.
  4.  Submit your review.
Category: Our Services

You can book the same professional again who delivered your last service for that you follow the below steps-

  1. You can save your professional as “My Favorite”.
  2. And then you can open a link once you are logged in.
  3. And click on the link for “View Profile”.
  4. Book your service.
Category: Our Services

Yes, it is possible to book multiple entries for the same service professional.

You can follow the below steps –

  1. Select the professional which you want.
  2. Click on the “Select Category”.
  3. Select any multiple services as per your need.
  4. Book your service.
Category: Our Services

You can easily reach us on our WhatsApp Business Account from our website. We are there ready to help. We are open from Monday to Friday from 8 am to 6 pm. On Saturday and Sunday from 9 am to 5 pm. You can always send an e-mail to info@servicezoeker.nl.

Category: Our Services

Payments

You will receive the booking details by email. You can pay securely online using Debit/Credit Card or using iDeal Payment. There is also an option to put some money in your wallet and use the same money for services payment. For some services, there is an option to Pay Later.

Category: Payments

Yes, You are using a secured website with the Stripe payment platform. Your account /card details will not be stored or misused. With Stripe’s platform, we ensure security and compliance tools to help keep payments safe and meets the highest certification standards to help reduce compliance burdens for our business.

Category: Payments

Yes, You will receive the booking details by email. If you have booked service with an option to Pay Later then you can pay after service. This facility is provided for some of the services like house cleaning as customers don’t know the exact hours needed or services like food delivery. It is possible to pay directly to the professional. In case of any issues, If you do it as per the booking details and rate agreed, then we can help you by checking with the service provider.

Category: Payments

After booking, you will receive the booking details by email. You will receive an invoice only when the booking is completed by the service provider and payment is made successfully by you.

Category: Payments

Yes, but only if Cancellation of booking request is made before 3 hours of booking time, Then your refund will be automatically initiated and will be settled in 5-7 business days.

Category: Payments

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